What Is The Independent CPA Consumer Survey?

The consumer survey charts on this page are made up from the scores each customer awarded us in respect of their overall performance. This scoring is supplied by the customer when they apply for their insurance backed guarantee once their home improvement contract has been completed.

The Consumer Protection Association believes that it is vital to evaluate both the professionalism and quality of every member’s work and the most effective means of establishing this is asking customers what they thought.

At Vivaldi Construction we love the feedback that an independent customer satisfaction survey can give us. We have an independent customer satisfaction survey carried out every year by the Consumer Protection Association. The CPA conservatory reviews survey from 2009 to 2017 showed 100% satisfaction. We couldn't be prouder!

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Conservatory Reviews Graph Showing 2012 Results
Yet another 100% customer satisfaction year and 90% of of our clients rated our overall performance as either Excellent or Very Good. The bar chart above and to the right shows a brake down of customer reviews on topics such as work efficiency.

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Conservatory Reviews Graph Showing 2011 Results
Showing another 100% customer satisfaction year and 95.8% of of our clients rated our overall performance as either Excellent or Very Good.

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Conservatory Reviews Graph Showing 2010 Results
Over the full year every single client rated us at least satisfactory and 70% rated us as either Very Good or Excellent.

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Conservatory Reviews Graph Showing 2009 Results
The Consumer Protection Association survey results show 100% customer satisfaction for yet another year.

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